It’s time to revolutionize your banking with our Core Banking ugrade!
Are you ready to experience the future of banking with our new Core banking system – convenient, fast and more secure than ever before!
We are excited to let our customers know that we are upgrading our Core banking system on August 14th! Here is a timeline for what you should expect as we get closer to the date.
August 8th
August 10th
August 11th
August 12th
August 14th
Change is never easy, but we are here to make this upgrade seamless. There will be disruptions the weekend of the upgrade, however, there are many improvements you will see after the upgrade is completed. Here are just a couple of enhancements you will see:
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Free credit scoring powered by SavvyMoney®
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Reduced teller tickets – making your window transaction faster
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Financial calculators
- Contactless debit cards
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Wire origination capabilities
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Improved card controls – set region notices to your card from your phone
This is only the start to the experience our consumers will receive. Stay tuned! We will be sending emails, mailers and updating our website to give you the latest news regarding our upgrade.
Important Changes to Note
Click each item for additional details
Frequently Asked Questions
What is the reason for a Core Banking Upgrade?
Core technology upgrades provide an array of benefits to our customers, including enhanced services both online and within a new updated mobile app. Overall, the new system will provide members with a better experience, greater security and convenience.
What is a Core System upgrade?
The Core system is the technical software that executes major banking functions, such as:
- Opening and managing accounts
- Originating and servicing loans
- Processing cash deposits and withdrawals
- Posting transactions
- Calculating interest
- Integrating with internal, third party and customer channels
- Statement process
- Enhanced fraud protection
Will the branches be closed?
All First Savings Bank branches will be closed Saturday, August 12th to ensure we are ready to serve you bright and early Monday, August 14th.
Our Customer First Team will be available to answer questions with limited access to information from 9:00 a.m. to 4:00 p.m. Please call 1-833-372-4968 or us our Online Chat feature located on fsbbank.net.
Will my online banking be down during this time?
Yes, online, digital and voice banking will all be inactive starting the evening of Friday, August 11th. We will have everything back up Monday, August 14th with a fresh upgrade.
Will everything in digital banking carry over?
We have many great upgrades you will see in digital banking. We will be moving away from Pocket, but you will receive a more enhanced Personal Finance Manager tool within the new digital banking system. Your items such as bill payees, accounts and debit card manager will all carry over but you will need to set up any external transfers and alerts which were previously established.
Will my statements be accessible after the upgrade?
Yes, after the upgrade is performed you will be able to access the last 18 months of statements, but your last eStatement from August 11th and other prior statements could take multiple days to show up in our new Digital Banking portal. We will also generate a smaller statement at the time of upgrade on August 11th. so you can expect to see two statements for that cycle period.
Will my debit card still work while you are offline?
Yes, our debit card will remain fully functional during this period.
Will your ATMs work during this time?
Yes, our ATMs are expected to operate normally during this time with the expection of PIN changes and ATM Deposits.
How will I make a deposit during your upgrade window?
If you find yourself needing to make a deposit during our upgrade window, please visit our night drop at each of our branch locations. All night drop deposits are processed the following business day.
Can I open an account?
Due to our Core upgrade, we will be unavailable to open any accounts during this window period.
- Online account opening will be unavailable starting August 4th
- In-branch account opening will be unavailable starting August 12th until August 14th